Contact

We’d love to hear from you. Please email us by selecting a topic and completing the form and we will get back to you in 48 hours. Got a question or want to know more about our brand? Be sure to checkout our FAQ below as you may find the answer there.

Customer Service

You can chat with us online (English speaking live chat available Monday-Friday from 9:00am to 4:00pm) or send us an email to

info@attuneskincare.at

Mailing address

Papp Cosmetics e. U.

Fillgradergasse 5. A-1060 Vienna, Austria

FAQ

We have collected the most common questions we receive from our customers. Should you not find your question below, get in touch with our Customer Service via chat or email.

Products

Do you test on animals?

It is against the law in Europe for any skincare to be tested on animals. So, it goes without saying that, as a European beauty brand, our range is cruelty-free, has never been tested on animals. We have never tested our ingredients or final formulations on animals, and we have no intention of doing so in the future. To ensure the efficacy of our products every ingredient is carefully selected and tested so that it meets our high standards of quality, safety and effectiveness.

Are the products vegan?

Yes, they are. All are products are suitable for vegans and vegetarians.

What is the expiration date on the products?

The before opening date for all Attune products is two years from manufacture.

Are Attune products recyclable?

Absolutely! You can recycle all Attune packaging, boxes and glass bottles and jars. We have a guide on how to recycle Attune packaging plus some recycling tips. We have selected glass bottles to ensure that our packaging has no impact on the quality of our formulas.

Skin conditions

Who is Attune Skincare right for?

Our skincare range is designed for men, from teenage skin concerns right up to those looking for anti-aging benefits. Attune Skincare is suitable for all skin types and conditions. Please feel free to contact our customer service team if you require more information on our products.

What skin types can benefit from using your products?

Our products are recommended for all skin types. Most common skin concerns – acne, dehydration, dryness, oiliness, sensitivity – show up when skin is lacking vitamins, minerals or moisture. Our capsule skincare collection tackles these deficiencies. Other factors, such as air-pollution, lifestyle, eating habits and smoking also play major role – explore our skincare blog for our recommendations.

We use active ingredients to re-establish healthy skin – recharge moisture and vitamin levels in skin. As a result of using our products, blemishes, razor-burn and sensitivity will decrease. Your skin will start to feel softer, smoother, and plumper and look more even, with a brighter and youthful glow.

I have breakouts and blemishes. What can I do?

The Attune Balancing Face Wash with Algae & Trehalose has been designed specifically for persistent problematic, dry or blemish-prone skin. It is formulated to help eliminate oil and debris in the pores and clear bacteria, therefore reducing breakouts without drying out skin. Trehalose hydrates the skin and has anti-oxidizing properties. Algae hydrates, softens and detoxifies the skin, replenishes essential vitamins and minerals and leaves a smoother and clearer complexion. Follow up with Attune After Shave & Hydrating Gel with Stabilized Vitamin C. This light-weight formula balances and refreshes all skin types including acne-prone, oily skin.

My skin feels dry and looks dehydrated. What shall I use to tackle dehydration?

As a first step, apply the Attune Balancing Face Wash with Algae & Trehalose. Eliminating oil and debris in the pores and clearing bacteria are vital. Thorough cleansing allows skin to breath and follow up products absorb better. As a next step, apply Attune After Shave & Hydrating Gel with Stabilized Vitamin C, it delivers an instant moisture boost with Hyaluronic Acid and Hydrating Complex. For added anti-aging benefits apply Attune Moisturizer with Hyaluronic Acid & Stabilized Vitamin C.

What can I do about dark circles?

Attune Eye Contour Balm with Hyaluronic Acid is a revitalizing balm infused with Hyaluronic Acid that brightens dark circles. Hyaluronic acid binds moisture to skin, hydrates and smoothes skin to instantly brighten and refresh the eye area. It is also ideal for helping to address puffy and tired eyes.

How do I treat the first sign of aging?

Attune Moisturizer with Hyaluronic Acid & Stabilized Vitamin C is a super-intensive moisturizer with optimum concentration of Hyaluronic Acid and Vitamin C. The antioxidant properties of Vitamin C fight free radicals and leave your skin energized and firmer. Helps to restore hydration and vitality for a smooth and enviably vibrant appearance. Attune Eye Contour Balm with Hyaluronic Acid is a revitalizing balm infused with Hyaluronic Acid that brightens dark circles, reduces puffiness and improves skin’s elasticity. Hyaluronic acid binds moisture to skin, hydrates and smoothes skin to instantly brighten and refresh the eye area. Contains aloe to relieve dry, sensitive and stressed skin. This fast-absorbing formula recommended to fight fine lines, dark circles and dryness.

Order, payment & shipping

What forms of payment do you accept?

We accept payments by Visa, MasterCard, American Express or you can use your PayPal account as well.

When will I receive my order?

Please refer to our Shipping and Return section for information on deliveries.

Samples

Do you offer free samples?

Due to the high volume of requests for free samples we receive daily, we are not always able to provide free samples. To enable customers to try our range prior to full-size product purchase, we have created the 3-piece Essentials Kit to trial at your convenience.

Stockist information

How can a company become your stockist?

We are thrilled to hear you are interested in representing our brand in your business. You can fill in our enquiry form here, and one of our team members will be in touch with you.