Tracking Your Order
Once you receive an email confirming your order has been shipped, you will be able to track the progress of your delivery. You can also do this by going to My Account.
Orders destined for countries outside of the EU are shipped on a DDU (delivery duty unpaid) basis.
DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that Papp Cosmetics e.U. is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
Our Returns Policy
We offer a refund/exchange for an unwanted item returned within 14 days of receipt. Please be aware that we must receive returns within 14 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes may occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. If you received an incorrect item please fill in the form in our contact us page, please send us your order number, the product(s) that you received and the incorrect product(s).
We will review each case individually when considering the return of the product.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
If you received a damaged item please fill in the form in our contact us page, send us your order number, the product(s) that you received damaged. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.